IT Help Desk Executive

User Support:

• Provide prompt technical support via phone, email, and in-person.
• Diagnose and resolve hardware and software issues efficiently.
• Educate users for effective IT resource utilization.

Incident Management:

• Log, prioritize, and manage support incidents using a ticketing system.
• Collaborate with internal teams and vendors for issue resolution.
• Ensure timely resolution and follow-up with end-users.

Vendor Management:

• Evaluate, select, and manage relationships with IT vendors.
• Coordinate vendor activities for timely service delivery.
• Negotiate contracts, SLAs, and pricing.

Documentation:

• Maintain accurate records of support activities and resolutions.
• Create and update knowledge base articles for common issues.

User Training:

• Conduct training sessions for basic software and hardware functions.
• Provide guidance on best practices for IT resource utilization.

Security Compliance:

• Ensure vendors comply with IT security policies.
• Collaborate with vendors to implement security measures and updates.

Collaboration:

• Collaborate with IT professionals and teams to address complex issues.
• Communicate effectively with team members, management, and vendors.

Qualifications:

• 0-6 Months experience
• Any bachelors degree
• Any certified courses related to IT hardware preferred.
• Quick learner and ability to multitask.