Help Desk Technician

About us

Join RamSoft ( www.ramsoft.com ), a collaborative and innovative SaaS medical software company that is developing and selling novel cloud and cloud-native RIS/PACS software platforms for radiologists worldwide. We re a global business with 200+ employees located worldwide, and we are growing quickly!

What are we looking for?

The role of the Help Desk Technician is to stage, configure, and support server, workstations
and network-related hardware and software applications for RamSoft. This role is also
responsible for maintaining company-wide computer hardware and network infrastructure,
and participating in other IT department projects. The Help Desk Technician will directly
support RamSoft employees at all levels of the company through email, chat, phone, and inperson assistance.

Reports to: IT Operations Manager

Job Level: Individual Contributor

What will you do?

Provide first-level technical service and support to all users
Maintain communications with users during the problem resolution process
Provide timely resolution of end-user problems
Install new software releases, system upgrades and resolve software-related
problems
Respond to telephone calls, email and personnel requests for technical support
Document, track and monitor problems to ensure a timely resolution
Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware
Create, manage, and work helpdesk support tickets
Identify, research, and resolve technical problems
Handle all day-to-day tasks and operational activities in regards to troubleshooting
and maintaining office servers, networks, and employee-specific equipment such as
computers, printers, scanners, telephones, headsets, etc.
Configure, stage and ship workstation-related hardware
Set up new hires with appropriate equipment, assisting with workstation
arrangements, installing applicable software/hardware/wiring, ordering equipment,
and assisting with IT Orientation Tasks
Train staff on IT-related Equipment and Applications
Monitor performance of remote systems and perform performance tuning as
necessary
Perform other related duties as required

What will you bring to RamSoft?

1-3 years of experience in systems (hardware and software) configuration and
support or working in a related role.
Must be personable, communicate well, display patience and the ability to provide
training and assistance to computer users on technology.
Knowledge of Microsoft 365, Intune, and other Microsoft SaaS technologies.
Knowledge of Computer Software (e.g. network administration tools, imaging
software, etc.)
2
Knowledge of Computer Hardware (e.g. IT Systems, PC components, network cards,
etc);
Knowledge of Computer Operating Systems (e.g. Windows, DOS, Macintosh)
Knowledge of Networking Technologies (TCP/IP, DNS, DHCP, Active Directory)
Basic scripting and programming skills.
Fundamental AI knowldege
High level of communication skills, written and verbal, is required in order to interact
and provide training to employees
Ability to logically and analytically troubleshoot software and to discuss issues with
manager, team and internal personnel
Ability to interpret technical material in books, journals, or manuals; troubleshooting
computer system problems
Proven ability to work well under minimal supervision
Extensive organizational and time management skills
Ability to make decisions and manage multiple priorities