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320 Novartis Jobs
Assoc. Director - Workplace Device Provisioning Services
15-18 years
₹ 25 - 85L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Assoc. Director - Workplace Device Provisioning Services
Novartis
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Collaborate with local teams in various countries to gather requirements and plan RFPs. Partner with procurement to run RFPs/RFIs for devices.
- Work with finance partners to develop a comprehensive demand and supply roadmap aligned with organizational priorities.
- Collaborate with stakeholders to create and present annual spend plans for devices (Capex and Opex).
- Ensure robust governance around vendor management by creating and implementing SLAs and KPIs to measure vendor performance.
- Lead initiatives in evaluating, testing, proof of concept (POC), and integrating emerging devices.
- Ensure seamless integration of new devices to enhance user experience (UX) and productivity.
- Facilitate collaboration with the Digital Workplace Experience and Research team to understand UX needs and create a devices catalogue to provide fit-for-purpose solutions.
- Work closely with technology partners/OEMs to co-create innovative solutions.
- Lead the observability practice for the Digital Workplace function, ensuring the implementation and management of monitoring tools such as Cisco ThousandEyes, Splunk, Tachyon, and Symphony.
- Maintain a service dashboard to measure and monitor overall service performance and quality and provide management reports on metrics
- Present service performance metrics to key stakeholders
- Educational Background: A bachelor s degree in information technology or a related field.
- Over 15 years in a similar role within a global technology-driven organization, with significant exposure to vendor management, end-user device technologies, and services.
- Strong Proficiency: Expertise in financial management, forecasting, planning, and accounting, with experience using Power BI and Excel.
- Procurement Process Knowledge: Extensive experience with RFI, RFP, category, and catalogue management
Employment Type: Full Time, Permanent
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Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Everything, awesome company to work
- Salary - Excellent
Nothing, there is nothing to complain
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