Technical Lead - Jira Administrator

We are seeking a highly skilled professional to lead our Jira administration and configuration, ensuring seamless alignment with the organization s processes and workflows.

Job Description:

• Manage and administer Jira Cloud instances, including Jira Software and Jira Service Desk.
• Configure custom workflows, screens, fields, permissions, and notifications to support various business needs.
• Implement and manage custom Jira Dashboards, filters, and queries to provide real-time reporting and insights to stakeholders.
• Analyze current workflows and design scalable solutions that improve efficiency and collaboration across teams.
• Automate repetitive tasks and workflows using Jira s built-in automation features, JMWE, or scripting.
• Troubleshoot and resolve issues related to Jira automations and integrations.
• Manage user roles, groups, and project permissions across Jira Software and Jira Service Desk.
• Provide expert-level support to Jira users, including issue resolution, training, and best practices guidance.
• Ensure seamless integration of Jira with tools like Confluence, Bitbucket, Slack, and CI/CD tools.
• Conduct regular system maintenance, upgrades, and backups to ensure a stable Jira environment.
• Establish and promote Jira best practices for optimal performance and maintainability.

Skills and Experience Required:

• 7-8 years of experience in Jira Administration, including Jira Cloud, Jira Service Desk, and Jira Software.
• Proficiency in configuring Jira workflows, custom fields, screens, permissions, and notification schemes.
• Expertise with JMWE, Automation for Jira, and other Jira plugins for automating workflows.
• Strong understanding of Jira Query Language (JQL) for building custom reports and dashboards.
• Experience in managing Jira integrations with tools like Confluence, Slack, Bitbucket, and CI/CD pipelines.
• Knowledge of REST APIs and scripting for advanced Jira customizations and integrations is a plus.
• Strong problem-solving skills and experience troubleshooting complex Jira issues.
• Excellent communication skills to work with technical and non-technical stakeholders.
• Strong leadership skills with experience leading teams and mentoring junior administrators.
• Ability to work independently and manage multiple projects with tight deadlines.
• Experience with Agile and Scrum methodologies and their implementation in Jira.
• Familiarity with Atlassian tools like Confluence, Bitbucket, and Trello.
• Experience with Jira Service Desk/ITSM practices.
• Atlassian Certified Professional Jira Administrator certification is a plus.