Jira Administrator

Job Position: Jira Administrator
Location: Vaishali, Ghaziabad
Organization: Kreate Technologies Private Limited

About Company-Kreate Technologies Private Limited is dedicated to helping organizations meet evolving market demands and achieve operational efficiency through advanced IT solutions. With extensive experience across diverse industry processes, our team of technical professionals delivers comprehensive support and cutting-edge business automation services. For more information, visit www.kreateglobal.com.

Position Overview-We are seeking a detail-oriented and technically proficient Jira Administrator (Jira Suite) to manage, configure, and optimize our Atlassian Jira environment. The ideal candidate will ensure the smooth operation of Jira, Confluence, and related tools while supporting Agile and project management workflows across teams.

Key Responsibilities:

• Configure and maintain Jira projects, workflows, fields, screens, permissions, and notifications.
• Manage Jira dashboards, reports, and filters to support various teams.
• Create and maintain custom scripts, automation rules, and integrations.
• Onboard and offboard users while managing access controls and enforcing security best practices.
• Provide user support and training on Jira best practices and usage.
• Troubleshoot Jira-related issues and coordinate with Atlassian support when needed.
• Design and optimize Jira workflows to align with business processes.
• Implement automation using Jira automation rules or third-party plugins.
• Collaborate with Agile teams to enhance their Jira experience.
• Integrate Jira with tools such as Jira Service Management, Confluence, Bitbucket, GitHub, CI/CD tools, and third-party applications.
• Perform Jira upgrades, maintenance, and data migration tasks.
• Ensure data integrity and compliance with organizational policies.

Required Qualifications & Skills:

Technical Skills:

• Strong experience in Jira administration, including custom workflows, fields, and automation.
• Hands-on experience with Atlassian tools (Jira, Confluence, Bitbucket) and their integrations.
• Understanding of Agile and Scrum methodologies.

Soft Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and collaboration skills.
• Ability to train and support teams on Jira usage.

Preferred Qualifications:

• ACP-620 Jira Cloud certification is mandatory.
• Experience with cloud-based Jira (Jira Software Cloud, Jira Service Management).
• Knowledge of REST API integrations and DevOps tools is an added advantage.

Work Environment & Benefits:

• Opportunity to work with cross-functional Agile teams.
• Competitive salary and professional development opportunities.