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Sr Associate Infrastructure Middleware
Northern Trust Operating Services
posted 3mon ago
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Job Description
Job Description:
Technology Infrastructure is seeking an enthusiastic and dynamic individual to join the Performance Monitoring and Analytics Team as a Sr. Lead with a primary focus on developing complex monitors for infrastructure, application performance, data analytics, and URL/WEB/CLOUD monitors.
The candidate should be proactive and passionate about identifying, implementing, and promoting the use of monitoring tools across multi-tier applications at an enterprise level, exploring new technologies and best practices, and collaborate candidly with vendors to realize stable scalable monitoring solutions. A successful candidate will ensure production operational stability for customers through proactive full stack monitoring of clients systems (applications and infrastructure), continuous optimization, and automation of remediation measures to ensure a flawless customer experience.
Major Duties:
- Develop working relationships with application and infrastructure teams to understand and flush out applicable use cases for monitoring and document them for traceability and auditing
- Scope and gather technical requirements around the customer monitoring use cases and business KPIs, translate them to tool specifications for Dynatrace , CA APM, Infrastructure, OS, Synthetics, Real User Monitoring, and Dashboards, and ensure successful implementation
- Strategize and implement scalable pipeline ready solutions for continuous monitoring and availability using SNOW tools, CI/CD tools and Automation solutions like Chef/ Anisible /Puppet.
- Promote automated remediation principals by targeting optimal observability strategies for applications and infrastructure services.
- Have a high level understanding of the application stacks to trace, profile, and optimize application performance within and across multiple technology stacks
- Help build highly-available and scalable infrastructure with robust monitoring and alerting mechanisms
- Engineer solutions and establish standards for infrastructure, agent deployments, and decommissioning by automating manual tasks where possible
- On-board applications to the monitoring platforms and train users on how to use the tools, best practices, and proactive monitoring techniques
- Integrate enterprise monitoring tools to provide for data mining and visualization needs
- Guide application/operational teams to setup policies, alerts, dashboards, and custom configuration to get optimal visibility of applications
- Optimize the monitoring tool footprint to avoid redundancies by rationalizing and upgrading to the latest cost efficient solutions
- Mentors junior level technical staff within the functional monitoring area of the IT organization
- Lead troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service
- Analyze monitoring metrics (eg Signal:Noise), objectives, and key results (eg reduction of monitoring gaps) to continuously improve the team s level of service and customer experience
- Participate in the management of infrastructure monitoring services through a deep understanding of the primary Monitoring of Monitoring application and its requirements
- Knowledge / Skills / Experience:
- Bachelors Degree in information technology, computer science, or a related field
- Must have 6 to 8 years of experience in Application Performance Monitoring using enterprise standard tools
- Prior experience of working with agile scalable software engineering
- Prior experience of working in CICD, automation, and DevOps practices
- Must have knowledge in tool sets like Dynatrace, Elk, Catchpoint, SCOM, Pandora, Moogsoft, ServiceNow ITOM Health, Open Source, and related API monitoring integration, deployment and engineering
- Hands on experience on Event Management and ITIL Foundations (certification preferred)
- Must have knowledge in application architecture, OSI layers, and software design and development methodologies
- Strong Automation & Scripting capabilities (Ansible, Shell, Bash, Perl, PowerShell, etc) to execute monitoring tasks for custom requirements within the capabilities of the suite of monitoring tools
- Proven diagnosis and tuning experience with Application, Middleware, and Infrastructure components
- Prior experience working with business metrics reporting, customer experience monitoring, and optimization for digital products
- Experience in documentation and task management tools like JIRA, SharePoint, MS Office tools, etc
- Experience working in Agile teams and familiarity with agile delivery process and ceremonies
- Advanced skills with Excel, Power BI, and related reporting and analytics tools a plus
- Six Sigma Certification a plus
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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