Technical Care Specialist

Leadership Skills:

• Lead courageously
• Lead with authenticity
• Make it happen
• Mobilize teams and grow potential

Functional Skills:

• Adaptability
• Communicate clearly and concisely
• Customer focus
• Decision making
• Managing execution
• Negotiating skills
• Problem solving
• Verbal communication

Technical Skills & Knowledge

• Broad Multivendor Product knowledge is must (Nokia Platform Routers, Cisco & Juniper Routers)
• Engineering background
• Experience in telecom technical domains (working knowledge with Internet Service Providers network)
• Product troubleshooting knowledge for a specific technology, must be IP expert, minimum of 5 years of working knowledge in IP, MPLS, Services (VPLS, VPRN), L2 switching, BNG, OSPF, ISIS, BGP, EVPN, Linux, Multicasting, QOS, Basic Knowledge on Standards, RFCs, Basic Idea of Containers, Dockers, VMs, working experience on traffic generators (Spirent/IXIA).

Certifications:

SRC is preferred, Cisco and Juniper higher Certifications are must

Processes & Tools :

Knowledge of Technical Support processes. Knowledge of Technical Support tools: Sales Force, Knowledge Management, packet analyzers etc

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on peoples lives and help to overcome some of the worlds most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, colour, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

Educational Qualification and Experience:

M.E/M.Tech/B.E/B.Tech with over 5 years of relevant experience.