FM specialist IP

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you ll be part of

As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Functional

The Data Network Senior Engineer is responsible for fault management, trouble shooting and technical support for the TPG-T Customer.

Fault and problem management including end to end troubleshooting, root cause analysis, outage handling and correction development.

• Fault resolution of network and customer faults in a timely and efficient manner
• Manage Critical Faults and Outages in the network.
• Develop other team members to enhance their technical expertise.
• Assess and mitigate risk of any network changes.
• Identification of any issues affecting performance or KPI s
• Create and update support documentation.
• Monitoring of Projects and Change Requests with respect to network integrity.
• Impact assessment of network configuration changes
• Verification of implementation of network configuration changes in
  accordance with detailed designs
• Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
• Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
• Provide technical support to Operations in performance, capacity and configuration to maintain and optimize Network performance.
• Direct Field and Exchange staff when required.
• Perform configuration changes, system installations and execute relevant test cases.
• Perform and manage network investigation and manage to resolution.
• Participate in a on call roster and maintain flexible hours when required.
• Provide vendor escalation.
• Assist the team in process improvement.
• Provide emergency support.

Competencies

• Excellent analytical and problem-solving skills in Data Networks
• Excellent Operations and Maintenance skills
• Ability to work effectively in critical situations and exercise independent judgement.
• Customer Focused
• Team Player
  

Results/outcome oriented.

• TPG-T Technology Operations Team (Service Operations, Service Managers)
• TPG-T Technology Teams
• Service Delivery Managers, Network & Service Mgr, Problem Lead, Change Lead
• 3rd Party Manager
• Resolver Groups (internal, partner and 3rd party)
• Internal groups (PGO, Engineering, Operations)

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Background

• 7+ years experience in telecommunications or related industry
• Experience in Operations and preferably Managed Services
• Any certifications F5,CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIA,JNCIP
  
• Proven ability to work with others to meet common objectives and customer expectations.
• Able to work in a changing environment and able to adapt with these changes.
• Proven excellence in: Planning; Leadership; Communication; Negotiation; Problem Solving; and Organizational influence.
• Must be able to multitask effectively across other responsibilities.
• Highly process focused.
• Can clearly identify improvement opportunities and implement necessary changes.
• Excellent written and verbal communication and interpersonal skills.
• Strong facilitation skills and ability to gain consensus.
• Takes initiative to creatively resolve issues and find solutions.
• Proven ability to see business processes through a customer lens.
• Strong negotiation, conflict resolution and influencing skills.
• Strong analytical skills, comfortable with data and statistics.
• Data-driven decision maker.
• Comfortable communicating to all levels within the organization.