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Customer Technical Advocate (CTA)
10-15 years
Gurgaon / Gurugram
Customer Technical Advocate (CTA)
Nokia
posted 8d ago
Job Role Insights
Flexible timing
Job Description
- Knowledge of Virtualized Network Functions and Cloud Computing concepts and platforms such as OpenStack, VMWare, and hypervisor technology.
- Knowledge of Fixed Access Systems: xPON, FTTx CPE Wifi6, FWA and IP concepts
- Knowledge of Software Defined Networking, SDAN and automation
- Experience with Service Assurance, OAM Testing & Reporting
- Strong in issue analysis, RCA, and risk reporting. Proficient in network and change management, and software upgrades. Python scripting will be added advantage.
- Familiar with performance reporting for SLA/KPI.
- Bachelor's degree in Telecommunications, Computer Science, or a related field.
- Minimum of 10-15 years of experience in a technical and managerial role within the telecom industry.
- Proven track record of managing technical escalations and customer relationships.
- Certifications in relevant telecom technologies or project management (e.g., PMP, ITIL) are a plus.
- Work and manage overall technical relationship with customer and internal service, delivery & R&D teams. Acts as a vital bridge between customers and internal teams, ensuring seamless technical communication and collaboration.
- Analyse technical problems, communicates them to customers for clarity, escalates unresolved issues to the backend team for in-depth investigation.
- Managing difficult situations, conflict resolutions & Providing customer communication regarding operational issue.
- Provide proactive risk reports, suggest improvement initiatives, and implement corrective actions for non-compliance.
- Work closely with the global team and with Product Line Management to enhance service delivery, best practices and the overall customer experience
- Regularly review with customers to resolve critical issues, managing them technically with TSO team support.
- Support delivery teams technically and participate in governance/operational meetings with the customer.
- Identify business opportunities and support the sales and business development team.
- Manage network upgrade and retrofit preparation and execution, ensuring proper communication with the customer.
Employment Type: Full Time, Permanent
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People are getting interviews at Nokia through
People are getting interviews through
(based on 177 Nokia interviews)
Campus Placement
Job Portal
Company Website
Referral
Walkin
Recruitment Consultant
28%
27%
12%
11%
2%
1%
19% candidates got the interview through other sources.
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What people at Nokia are saying
Rating based on 7 Technician
reviews
Anonymous · Maintenance
in Chennai
Likes
I like everything in nokia
Dislikes
Nothing
Read 7 reviewsTechnician salary at Nokia
reported by
13
employees
with 1-14
years exp.
₹1.1
L/yr - ₹7.2
L/yr
34%
more
than the average Technician Salary in India
View more details
What Nokia employees are saying about work life
based on 2.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Nokia Benefits
Submitted by Company
Global ‘New Child Leave’ Policy Global Life Insurance 
Cafeteria
Submitted by Employees
View more benefits 
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Nokia Gurgaon / Gurugram Office Locations
Gurugram Office
Nokia India Private Limited, 6F, 5th Floor. Tower A,, DLF Cyber Greens, DLF Cyber City, DLF Phase 2, Sector 24
Gurugram
Haryana 122002
Haryana 122002
Gurgaon Office
7th Floor, Building 9A, DLF Cyber city Phase III
Gurgaon
122 002
122 002
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