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Service Desk Manager
Nityo Infotech
posted 7d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Incident Management,Strong understanding of IT systems,software applications,Exceptional organizational and time-management skills,Project ManagementIncident Management,Strong understanding of IT systems,software applications,Exceptional organizational and time-management skills,Project Management--Minimum of 4 years of experience in a service desk or technicalsupport role, with at least 2 years in a leadership position
- Chinese: Gender: Female 1st priority Background: Must be from SaaS Environment Must have ITIL/ITSM, Must have experience setting up service desk from ground up (in terms of processors and NOT adaption)Experience: Minimum of 4 years of experience in a service desk or technicalsupport role, with at least 2 years in a leadership position
- Education: Bachelor s degree in Information Technology, Computer Science, ora related field
- ITIL certification is highly preferred
- Technical Skills: Strong understanding of IT systems, infrastructure, andsoftware applications
- Proficiency in IT service management (ITSM) tools and ITILprocess
- Leadership Skills: Proven ability to lead, motivate, and develop a team
- Excellent decision-making and problem-solving skills
- Customer Focus: Strong customer service orientation with excellentcommunication and interpersonal skills
- Analytical Skills: Ability to analyze performance metrics and make data-drivendecisions
- Organizational Skills: Exceptional organizational and time-management skillswith the ability to manage multiple priorities
- Communication Skills: Excellent verbal and written communication skills, withthe ability to effectively communicate technical issues to non-technicalstakeholders
- Adaptability: Ability to work in a fast-paced environment and adapt to changingbusiness needs
- Project Management: Demonstrated experience in building a new service deskteam from the ground up, including recruiting, training, and establishingprocesses and standards
- Possess the knowledge and experience to build a new servicendesk team from scratch as a project, including recruitment, training, and processnimplementation , Proficiency in IT service management (ITSM) tools and ITILnprocess,Excellent decision-making and problem-solving skills,Demonstrated experience in building a new service desknteam from the ground up, including recruiting, training, and establishingnprocesses and standards Leadership and Management,Lead, mentor, and manage the service desknteam, fostering a positive and productive work environment,Oversee the daily operations of the service desk, ensuringntimely and efficient resolution of technical issues within SLA
- ,Maintain high levels of customer satisfaction by ensuringnservice desk team members provide exceptional support and follow-up,Develop, implement and evergreen service desknpolicies, procedures, and best practices to improve efficiency and servicenquality,Monitor and analyze service desk performancenmetrics, generating reports and providing recommendations for improvements,Manage major incidents, ensuring timelyncommunication and resolution, and conduct post-incident reviews to identifynareas for improvement,Training and
- Development,Identify training needs and coordinate trainingnprograms for service desk staff to enhance their skills and knowledge,Performnthe needful training to suppliers and buyers,Work closely with internal IT teams, departments,nand external vendors to ensure seamless service delivery and support,Stay updated with the latest industry trends, technologies,nand best practices to continually enhance the service desk operations,Proven ability to lead, motivate, and develop a team,Strong customer service orientation with excellentncommunication and interpersonal skills,Ability to analyze
- performance metrics and make data-drivenndecisions,Ability to work in a fast-paced environment and adapt to changingnbusiness needs
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Desk Manager roles with real interview advice
Top Nityo Infotech Service Desk Manager Interview Questions
Q1. Write a program to sort an array using insertion sort algorithm?
asked in
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Q2. Any other companies for LG Samsung Whirlpool different type of companies tell me
Q3. Can we sort hashmap? How to secure webservices?
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What people at Nityo Infotech are saying
Service Desk Manager salary at Nityo Infotech
reported by
1
employee
with 6
years exp.
₹9.5
L/yr - ₹12.2
L/yr
12%
more
than the average Service Desk Manager Salary in India
View more details
What Nityo Infotech employees are saying about work life
based on 742 employees
Strict timing
Monday to Friday
No travel
Day Shift
Nityo Infotech Benefits
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Nityo Infotech New Delhi Office Location
New Delhi Office
Nityo Infotech Services Pvt. Ltd., 2nd & 3rd floor, Plot no. 9, Sector 12 A, Dwarka, Pocket 3, Sector 12 Dwarka, Dwarka, New Delhi, Delhi 110075, India
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