Lead/Manager with 8 to 14 yrs. experience in managing and maintaining Windows environment, IT asset management, network infrastructure and Video Conferencing System. The ideal candidate will be responsible for ensuring high level of customer satisfaction in end user computing area.
Responsibilities:
Lead Day-To-Day IT Operations, infrastructure services support, hardware & software asset management
Experienced in Intune/Autopilot infrastructure
Experienced in Windows image deployment & management
Sound knowledge in ITIL framework
Demonstrable technical expertise in deploying MS applications, operating systems, and its migrations.
Act as an escalation point for EUC related tasks which involves but not limited to Laptop/Desktop Installation, configurations, and troubleshooting.
Patch management of windows systems
Deep technical skills on Microsoft Core technologies - DNS, DHCP, WINS, Intune, SCCM, etc.
Good understanding of Microsoft Active Directory and related configurations
Cisco VC systems administration, IT asset management
Excellent communication skills, both written and verbal.
Desired Skills:
Strong knowledge of networking concepts and protocols (e.g., TCP/IP, VLANs etc.).
Experience in server related technologies - Windows server 2016,2019.
Knowledge of Linux / Ubuntu servers
Experience in ServiceNow ITSM & ITOM discovery and Software Asset management