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3 NISC Export Services Jobs
Global Customer Support
2-4 years
Hyderabad / Secunderabad
1 vacancy
Global Customer Support
NISC Export Services
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Provide first line diagnostictroubleshooting support and technical expertise via phone and email to ensure customer satisfaction
- Answer customer questions and inquiries across a variety of EBSCO products Perform problem determination problem source identification to understand the
- root cause of a customers issue Collaborate and negotiate with other support operationsorganizations to prioritize
- and diagnose problems to resolution Instruct clients with explanation of product features installation configuration and
- deployment of product upgrades both verbally and in writing Communicate action plans to the client or EBSCO representative as appropriate Troubleshoot and resolve specific product related issues while maximizing customer satisfaction
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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People are getting interviews at NISC Export Services through
People are getting interviews through
(based on 4 NISC Export Services interviews)
Campus Placement
Company Website
Job Portal
25%
25%
25%
25% candidates got the interview through other sources.
Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at NISC Export Services are saying
What NISC Export Services employees are saying about work life
based on 66 employees
Strict timing
Monday to Friday
No travel
Day Shift
NISC Export Services Benefits
View more benefits
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