Assistant Training Manager

Role & responsibilities

• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision.
• Works with property leadership team to identify and address employee and organizational development needs.
• Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
• Ensures employees receive on-going training to understand guest expectations.
• Meets with training cadre on a regular basis to support training efforts.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Develops specific training to improve service performance.

Preferred candidate profile

• Minimum of 2 years of experience
• BSc in Hospitality Management from any recognized institution
• Diploma in Learning & Development from any recognized institution
• Able to develop policy and strategy
• Innovative, able to develop new concepts and to deliver creative solutions
• Good decision maker, able to recognise the impact of decisions, having good judgement
• Female Candidate will be prefer