Technical- Customer Support Executive

NIIT is looking for Associate Client Executive- Technical support

• 5 days working from Office, Gurgaon
• Cabs facility both side for hiring zone areas.
• Rotational Shift including night shift.
• This is a Full time 1 year contract role, which can convert into permanent based on performance
• SAP knowledge will be preferred.

Roles and Responsibilities

• Provide technical support to clients through phone, email, or chat.
  
• Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
  
• Maintain accurate records of customer interactions using CRM software.
  
• Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.
  

Desired Candidate Profile

• 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended).
  
• Bachelor's degree in Technical Specialization (BCA/B.Tech/B.E.).
  
• Strong communication skills with excellent verbal and written English proficiency.
  
• Ability to work rotational shifts including night shifts.
  

Please share your cv at srishti.8.gupta@niitmts.com