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Operations Client Partner- (MBA-International Business, Operations)

2-7 years

Chennai

5 vacancies

Operations Client Partner- (MBA-International Business, Operations)

NielsenIQ

posted 1mon ago

Job Description

Role: Operations client Partner

Location: Chennai

Shift Time: 5pm-3AM IST


As the Operations Client Partner, you will manage ongoing manufacturer database maintenance quality and scoping of change requests, reviewing new item placements and coding and leading client inquiry triage and resolution. You will directly communicate with clients and client operations support teams and collaborate with cross-functional Operations and Technology teams.


Responsibilities:

  • Scope and prototype change requests for custom databases.
  • Review new item reports and ensure items are placed as per client DB standards
  • Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.
  • Assist in the coding of new items and creating custom database market orders
  • Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.
  • Maintain client database and category guidebooks.
  • Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).
  • Address syndicated database support questions and client inquiries.
  • Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
  • Work with the Extract team to understand extract challenges and re-run needs.
  • Open client inquiries and REAP tickets as necessary.

Qualifications

Qualifications:

  • NIQ experience in an Operations role is a plus
  • The candidate should be an MBA Graduate from a reputed institution, with a strong background in data analytics and research.
  • Proficiency in management and maintenance of data modeling, and query optimization.
  • Knowledge of data extraction, transformation, and loading processes.
  • Experience with data validation and quality assurance.
  • Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues.
  • Ability to explain technical concepts to non-technical stakeholders.
  • Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.
  • Adaptability to handle unexpected challenges and changes.
  • Thoroughness in scoping change requests and documenting client inquiries.
  • Experience in client-facing roles and servicing clients is a plus.
  • Ability to manage multiple tasks and clients simultaneously, prioritize workload, and meet deadlines.
  • Detail-oriented approach to maintaining guidebooks and documentation.Job Duties & Responsibilities:
  • Effectively provide consultative leadership based on a thorough understanding of all Nielsen deliverables, platforms, tools, best-demonstrated practices, and operational capabilities and limitations.
  • Lead detailed data structure requirement discussions that synchronize Nielsen capabilities with the clients expected outcome, while building alignment with the client on the deliverable.
  • Analyze, interpret, and translate FMCG industry trends, and make database recommendations based on empirical evidence that solves key business issues.
  • Refine and analyze high-level business requirements to ensure proper design; identify and discuss any constraints to the design, process, or delivery with relevant stakeholders.
  • Accurately interpret business requirements to the execution team and provide consultation as needed.

Job Expectations:

  • Take complete ownership and accountability of internal projects and assigned workload
  • Proactively identify issues and work to resolve on time
  • Influence and consult to meet Client needs
  • Understand and comply with internal procedures
  • Demonstrate proficiency in technology platforms and mentor and coach associates to develop proficiency to support Client needs and coach other associates
  • Actively participate in cross-functional projects, hot spot areas, and automation needs
  • Be a positive influence for change management; lead by example
  • Function with little supervision

Qualifications:

  • Strong written and oral communications
  • Clear and articulate command of the English language
  • Strong presentation skills
  • Demonstrated experience in working with software platforms
  • 2-3 years prior customer service organization experience
  • MBA
  • Demonstrate ability to identify and implement new or changed business improvement opportunities
  • Ability to lead and actively participate in group discussions and client meetings and anticipate & respond to live dialogue with clients
  • Proficient in Microsoft Excel, Word, and PowerPoint; Ability to prepare meaningful presentations using PowerPoint software; Ability to utilize Excel for pivots & basic functionality
  • Strong analytical skills
  • Ability to validate output, troubleshoot errors and quickly make corrections
  • Ability to function in a team environment
  • Ability to manage priorities and deliver against established timelines
  • Ability to multi-task
  • Logical thinking and problem-solving
  • Demonstrated ability to work independently and be a self-starter
  • Strong attention to detail
  • Basic understanding of how Machine learning woworksrk

Preferred Skills:

  • SQL, Python
  • Data visualization experience like Tableau and Power BI
  • Knowledge of NielsenIQ products, industry, and technology
  • Ability to design and test solutions for internal operational teams to manage workload and drive efficiency
  • Strong understanding of US markets, facts, calendars



Employment Type: Full Time, Permanent

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