Deputy General Manager - Operations - Dental (15-20 yrs)

Duties and responsibilities include:

Operations Leadership at Scale:

- Manage operations and client with a large team with at least 500+ employees and 10+ years of Ops experience

- Review and evaluate team's productivity and quality to ensure goals and client metrics are met

- Establish and maintain strong and positive customer relationships

- Assist the senior level leadership and executives in monitoring staffing levels and ensure team is staffed appropriately based on business needs

- Escalate issues to the senior level leadership

- Manage month end reporting

- Prepare and send client invoices

- Provide feedback and ongoing training to teammates related to job functions

- Ability to accurately forecast and prepare budget

Client Governance:

- Ability to on-board new clients by virtue of collaborating with sales, IT, admin, HR teams and also ensuring seamless client implementation

- Becomes the Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every week / two weeks looping them in on issues or accomplishments prior to month end review meetings

- Respond to client requests in a timely manner

- Identify client needs as well as provide feedback to clients on best practice workflow

- Complete, review, and provide feedback on the monthly client dashboards related to volumes, quality, issues or KPIs