IT Automation Engineer / Powershell Engineer (Bash mandatory)

Job Description

Nexthink ACT combines robust custom data retrieval and remediation capabilities, enabling our customers to proactively solve employee issues in a simple, reliable, and automated manner.
Inside the Nexthink Engineering department, the team you will be joining is essential to Nexthink ACT the Remote Actions team. Our engineers work to:

• Understand the needs of our customers in terms of end-point incident and problem management, as well as data retrieval to better support their end-users.
• Work on the development of remote actions: efficient and robust automation scripts that achieve the above needs.
• Ensure the remote actions will run predictably on the systems of the millions of employees our customers have, running both Windows and macOS.
• Ensure everything fits well into the overall context of the Nexthink platform.
• Help the team to improve its best development practices.
• Coordinate with the L3 support team for bug fixing.
• Be a team player but also know how to work autonomously.
• Be ready to work out of your comfort zone.

Qualifications
You would be an ideal candidate if you:

• Have 5+ years of demonstrable experience working in scripting within large IT environments, handling endpoint/application management/system administration for Windows / macOS endpoints.
• Good knowledge of PowerShell / Bash and/or Python, Jenkins
• Applying logging techniques and performing code reviews.
• Plus: you have knowledge of Windows and/or macOS management internals such as GPO, WMI, Windows registry, Windows APIs, Event log, WSUS, MDM, and Jamf.
• Excellent analytical and problem-solving skills.
• Plus: you have previously worked (or you are familiar with) agile development environments e.g., SCRUM
• Consistently follow best practices to write concise and well-tested code that works on a wide range of operating systems.
• Understand and apply adapted debugging techniques, either directly or in remote environments
• Are passionate about continuous integration and delivery and want to participate in the automation of the test and release environment.
• Can communicate clearly and concisely in English.
• Experience in handling customer escalations