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ServiceNow Solution Architect
NewRocket
posted 7hr ago
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Flexible timing
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Job Description
As a ServiceNow Solution Architect - ITAM for our Technology Practice, you will be for leading the successful delivery of ServiceNow solutions and services, for large client programs. The Solution Architect is for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers skill set. As a Solution Architect, you will be for hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. The Solutions Architect will provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects.
Your Impact
- Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
- Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer
- Define, at an architectural and design level of detail, technical solutions aligned with the client s business problems and ServiceNow Implementation Best Practices
- Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
- for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
- Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
- Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
- Draft and publish to company repository technical and process documentation.
- Prepare and facilitate customer workshops to capture and define customer s requirements.
- Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers requirements and budget
- Research industry impact and innovative opportunities to propose NewRocket product enhancements.
- Provide engineers with architectural blueprints/requirements for implementations
Your Experience
- 8-12 years experience in application development at a SaaS, PaaS, or Enterprise Software Development Company.
- 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture.
- Experience with ITAM ( HAM and SAM) on the ServiceNow Platform, experience with Event, discovery etc
- Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
- Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong problem-solving skills and the ability to simplify complex situations.
- Fundamental understanding of the ITAM data model (Accounts, Contacts, Cases, Entitlements, etc.).
- Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart).
- Adapts quickly in a fast-paced environment!
- Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
- Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
- Proficient in one of the following product lines: ITAM including HAM and SAM, ITSM, etc
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
- Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
- Experience implementing systems using the Agile/Scrum methodology
Education:
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certifications:
- ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months.
- Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
- ServiceNow Micro-certs, nice to have
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
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Day Shift
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