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ServiceNow Solution Architect - ITAM/Custom Apps - India

NewRocket

based on 20 Reviews

8-12 years

Remote

1 vacancy

ServiceNow Solution Architect - ITAM/Custom Apps - India

NewRocket

posted 3hr ago

Flexible timing

Key skills for the job

+ 4 more

Conduct requirements gathering workshops with clients in both onsite and virtual environments
Configure and customize ITAM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics.
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
Mentor project crew members by managing peer reviews and provide technical guidance.
Experience with implementing ServiceNow modules (IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics).
Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script.
Experience with ServiceNow for custom application design and development.
Create and execute development plans as appropriate to meeting changing needs and requirements.
Knowledge of ITIL V4 processes and hands on with ITIL process implementation.

What You Will Be Doing

Ability to plan and package ServiceNow platform solutions and accelerators
Presales Demo and Proof of Value for prospective customers.
Conduct ITAM /Platform capability Requirements Analysis sessions and customer workshops
Troubleshoot and support ServiceNow based applications and systems
Draft use cases and functional requirements documents
Draft proposals and statements of work for solutions
Reviewing and providing guidance on functional requirements documents
Provide technical assistance in a pre-sales capacity
Design custom or product-based solutions based on ServiceNow applications

What You Bring Along

Experience with ServiceNow ITAM/Platform products
8-12 years of IT Services and proven architecture experience
Minimum 4 years preferred work experience on the ServiceNow platform
5+ years of leadership level experience with Enterprise Management tools and IT Asset Management tools such as ServiceNow
5+ years of client facing consulting experience.
Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
Adapts quickly in a fast-paced environment!

Technical Skills

Scripting languages: HTML5, CSS, Bootstrap, JavaScript, AngularJS, jQuery, React
Databases: Oracle, Microsoft SQL, Postgres
Integrations: Web Services (REST/SOAP), SSO (Azure, OKTA), SAML, LDAP, OAUTH, JDBC, SFTP, E-Bonding

Education: