ServiceNow Solution Architect

• The ServiceNow Solution Architect is responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within clients organisation and its commercial engagements.
• Also, the Solution Architect is responsible for ensuring the solution delivered is engineered in accordance with corporate architecture and infrastructure standards.
• He/she is in charge of driving the rollouts of new apps and modules, capable of enhancing configuration and workflows initiated within projects or change requests,
• works closely with ServiceNow Dev team to deliver successful solutions for internal and commercial stakeholders/customers.

Experience and Skills Required :

• Good understanding of industry standards and practices (e.g. TOGAF)
• Experience with Web Services Integration (SOAP, REST, and JSON)
• Experience with the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience with governance/service management/operations
• Experience with ServiceNow ITSM implementations
• Experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in ServiceNow environments
• Expert level proficiency in ITOM (Discovery, Service Mapping and Event Management)/CMDB product line
• Experience in developing customized patterns, probes and sensors for Discovery and Service Mapping.
• Experience with CMDB and it operation management
• Experience with delivering technical workshops on ITOM: Discovery, CMDB, Service Mapping
• Experience with ServiceNow ITOM implementations
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience with implementing Software and hardware asset management
• Good knowledge of Software and hardware asset management processes
• Experience with configuration of SAM Pro integrations.
• Experience with configuring SAM Pro module.
• Experience with configuring and troubleshooting of discovery tools for Software Asset Management.
• Expert in advising SAM Pro processes and how they relate to the ServiceNow platform
• Expert in advising technical challenges and explain these to non-technical stakeholders
• Experience working within audit compliant environments (SOX, SOC)
• Excellent stakeholder/ customer facing skills
• Experience working with remote teams
• Experience as a developer is must.