Lead - Sales Operation Support - B2B SaaS (5-12 yrs)

Sales Operation Support - Chennai

About Newage:

Newage is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 15+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 400+ global clients. We build Software Products, offer BPO and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk and quickly react to market dynamics.

Role: Lead- Sales Ops, CRM & Campaign Management

What You'll Do

- Create a training plan for Zoho CRM usage and educate IS/SM/RSM on accurate usage of the fields.

- Be the Zoho CRM Admin to build workflows and handle integrations with different tools for seamless information exchange. Managing CRM Data Hygiene.

- Be able to customize the CRM as per the business/stake holder's needs.

- Manage database/list sources like Apollo, Zoominfo, Zoho, Lusha, and retrieve relevant decisionmaker contacts for sending marketing campaigns. Manage LinkedIn Sales Navigator subscriptions of sales managers.

- Assist Sales Ops in territory management, data planning and prepare weekly tracker with Sales Ops

- Provide reporting & Dashboarding on customer adoption, sentiment, advocacy, and business results (i.e., forecasts, renewals, expansions, churn)

- Lead allocation and Assignment Seamlessly via CRM. Prepare auto workflows for lead assignment

- Curate content and playbooks to allow the team to more efficiently and consistently deliver customer outcomes

- Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth in customer success and sales

- Execute email and WhatsApp campaigns on weekly basis

- Strong knowledge on Zoho applications like CRM, Campaigns, SalesIq, Forms and Flows

- Provide adhoc reports to sales, marketing and finance teams.

- Create custom dashboards using Power BI.

- Revenue forecast and pipeline summary management.

- Update revenue number in CRM for revenue reports

You are perfect for the role if you have

- 5-8 years of experience in a B2B SaaS company as a GTM/Sales Operations, CRM management, data analysis and reporting,

- Well versed with Sales Leadership Dashboards, Data and Sales Report, Performance

- CRM Management

- Process building and improvements

- Data Management and Reporting

- Email and WhatsApp campaign execution

- Advance excel and PowerBI skills