It Executive

Job Description: Executive IT

Company Name: Neuberg Diagnostics
Location: Perungudi
Work Days: Monday to Saturday

Position: Executive IT (Male candidates only)

Job Overview:
We are looking for a dedicated and experienced Executive IT to provide support for the implementation, maintenance, and troubleshooting of NeuLIMS (Laboratory Information Management System) at Neuberg Diagnostics. This role requires hands-on support for both technical and operational aspects of the LIMS application, ensuring smooth machine interfacing, system performance, and user satisfaction.

Key Responsibilities:

• .NeuLIMS Implementation Support:
  
• Provide technical support for the successful implementation of NeuLIMS across labs and centers.
• Collaborate with internal teams to ensure proper system setup, configuration, and data integration.

• Application Administration:
  
• Perform administrative duties such as installing, upgrading, creating users, and managing access to the NeuLIMS application.
• Enable and maintain audit trails as per company policy and industry standards.

• Machine Interfacing and Support:
  
• Interface machines and devices with the LIMS application, ensuring smooth communication between instruments and the system.
• Map tests and parameters in the system, resolving any queries from technicians or staff regarding sample booking, barcoding, collection, processing, test approval, and reporting.

• Troubleshooting and Issue Resolution:
  
• Troubleshoot communication issues between NeuLIMS and laboratory instruments or devices.
• Address and resolve technical issues related to system functionality in a timely manner.

• Client/Franchise Account Management:
  
• Manage client/franchise accounts within LIMS, including locking/unlocking accounts as per the credit and cash terms approved by the company.

• LIMS Application Maintenance:
  
• Ensure the smooth functioning of the LIMS application both online and offline in accordance with company IT policies.
• Perform regular system checks and preventive maintenance to minimize downtime.

• Coordination with Senior Management and Departments:
  
• Coordinate with senior IT staff and other departments to ensure efficient system usage and resolve issues promptly.
• Provide support for inter- and intra-team coordination for the implementation of updates and user concern resolutions.

• User Support and Ticket Management:
  
• Resolve user tickets related to system errors, functionality, or any other issues within the set response time.
• Provide technical support to end users, addressing any issues or concerns they may have.

• Incident Management and Resolution:
  
• Respond to incidents within the defined target time and resolve issues efficiently.
• Perform failure analysis, identify the root cause of problems, and take corrective actions.

• Team Monitoring and Reconciliation:
  
• Monitor and reconcile the work done by team members to ensure accuracy and efficiency in operations.
• Process Automation:
  
• Initiate and follow through with process automation wherever possible to improve operational efficiency and reduce manual interventions.
• Assistance in MIS Reporting:
  
• Assist senior IT staff (L2 & L3) in the creation of daily, weekly, and monthly MIS reports.
• Travel Requirement:
  
• Willingness to travel to regional offices and centers as required for system implementation, troubleshooting, or support.

Skills and Qualifications:

• Minimum 2 years of experience in IT support or administration, preferably in the healthcare or laboratory environment.
• Hands-on experience with LIMS (NeuLIMS experience is a plus) or similar systems.
• Strong knowledge of system troubleshooting, machine interfacing, and technical support.
• Excellent communication and coordination skills, with the ability to collaborate effectively across teams.
• Ability to manage user queries, tickets, and system performance issues.
• Familiarity with application administration tasks such as user access management and system upgrades.
• Strong problem-solving abilities, with the ability to perform failure analysis and root cause identification.
• Willingness to travel to different locations as per business needs.

How to Apply:
Interested candidates can send their resumes to priya.d@neubergdiagnostics.com.