L1 Support Linux Administrator

About the Job

Who we are and what do we do

Innovation in every byte

NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers.

We got listed targeting SME IPO in Aug 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants.

We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies.

What will you do

We are seeking for a Linux Administrator, who will be responsible for implementing and monitoring the infrastructure of our crucial client site, in Pune.

Job responsibilities:

• Attend issues raised by L2 or L3 resources and system team
• Log analysis, bug identification and escalation to offshore team for resolution,
• Customer complaints analysis and response,
• Merchant support- data analysis, query resolution and reconciliation support,
• Support banks other requirement related to MBS, IMPS and UPI switch,
• Environment mapping,
• Integration coordination with various department and vendors,
• Solve development related issues,
• UAT support,
• Post Go-live support,
• Quick fixes required at property level,
• Production issues resolution,
• Coordination with various department for development, requirement, and sign-off.

Roles of resource may change as per the requirements. However, it will be around the systems.

What are we looking for:

• To provide response to technical issues encountered around application.
• To provide technical inputs for troubleshooting the issues to L2 team.
• To coordinate with any other support or dependency groups in bank in case the issue has any linkage,
• To provide guidance and resolve technical incidents escalated by bank,
• To co-ordinate with L2 and L3 team for technical understanding and resolution. Co-ordinate with bank team for issue resolution,
• Deployment support to DCM team,
• To Maintain track of incidents related to technical support,
• To Provide inputs for RCA and other documents.
• Entrepreneurial skills, ability to observe, innovate and own your work.
• Detail-oriented and organized with strong time management skills.
• Influencing skills and the ability to create positive working relationships with team members at all levels.
• Excellent communication and interpersonal skills.
• Collaborative approach and work with perfection as a group effort to achieve organization goal.

Education Qualification - B.Com - Other Specialization, B.Tech/B.E. - Electronics/Telecommunication, Computers, MCA - Computers, M.Tech - Computers

Experience - Total Experience: 2 to 6 years,

Industry - IT/Software/BFSI/ Banking /Fintech

Work arrangement As per Roaster & Client Schedule.

Location – Pune

What do we offer:

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge ourselves and aim higher.
• A team that strongly believes in collaboration and celebrating success together.
• Benefits that resonate ‘We Care’.

If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.