Business Analyst - BSS

Build expertise on Netcracker product suite on BSS modules (Order Management / Order Entry / CRM / POC / CPQ / Channels / Portal / PTL).

• Represent BSS solution and functional capabilities in Client workshops
• Elicit, Clarify and Decompose Business requirements into Epics, User stories (including NFR);

Refining the stories with Product Owners

• Conceptualize and define E2E solution for a given business, functional domain
• Identify cross-system requirement dependencies and mitigate potential design gaps;
• Produce High level/detailed low level designs including Data Model, API specifications, Wireframes etc
  UI/UX alignment with UI/UX team and NC UI/UX team
• Design review with Dev and QA team
• Participate in cross-functional technical solution assessments and provide estimations;
• Collaborate with backend/Dev teams for managing Product Demos
• Participate in change control process for any upcoming requirement and design changes;
• Troubleshoot production problems and provides design support, keep all parties informed;
• Continue to build expertise on latest technologies and trends in Telecom Industry

What skills and experience will you need for this role?

Required Technical Knowledge:

Design Experience on Customer/Party Model, Account / Contact / Lead / Opportunity / Quote Lifecycle and data model

Understand E2E journey of Lead to quote and Trouble to resolve business scenarios.

Must have produced High-level design/low level design documents with an understanding of data model/attributes/business rules. .

Basic understanding of SQL/data base

Experience in creation of System Processes and Sequence diagrams using Visio or other UML Tools

Knowledge of Agile / Waterfall Methodologies

Good to have:

Basic Knowledge of web technologies

Design experience on POC/CRM/CPQ/Order/Portal applications

Key features in Point of sale journey

Knowledge in Omni-channel, Multi-channel flow

Having experience in analyzing the internal & external integration points and design, IA analysis

Understanding of RESTful web services, Single Page Application deployment, Micro services

Customer Authentication/Authorization

Customer Notifications and Error Handling Frameworks.

Relevant Experience:

• Min. Bachelors degree or equivalent combination of education and experience;
• 5- 12 yrs. of IT experience with significant exposure to Telco Industry Practices, Products & Services;
• Proven experience in a customer-focused techno-functional role, Requirements mgmt. and Solution Design;
• Significant exposure in delivering multiple Telco Digital Transformations as a BA or SA;

Who is Netcracker Technology?

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Connect with us on LinkedIn and stay up to date on our company news.

Build expertise on Netcracker product suites on any of the BSS modules.

• Represent BSS solution and functional capabilities in Client workshops
• Elicit, Clarify and Decompose Business requirements into Epics, User stories (including NFR);

Refining the stories with Product Owners

• Conceptualize and define E2E solution for a given business, functional domain
• Identify cross-system requirement dependencies and mitigate potential design gaps;
• Produce High level/detailed designs including Data Model, API specifications, Wireframes etc
  UI/UX alignment with UI/UX team and NC UI/UX team
• Design review with Dev and QA team
• Participate in cross-functional technical solution assessments and provide estimations;
• Collaborate with backend/Dev teams for managing Product Demos
• Participate in change control process for any upcoming requirement and design changes;
• Troubleshoot production problems and provides design support, keep all parties informed;
• Continue to build expertise on latest technologies and trends in Telecom Industry