Inside Sales Executive

Key Responsibilities:

1. Lead Generation and Qualification

• Conduct research to identify potential clients.
• Qualify leads from marketing campaigns as sales opportunities.
• Reach out to potential customers via email, phone, and social media.

2. Pipeline Management

• Maintain accurate records of all sales activities in the CRM.
• Manage and update customer and lead data to ensure a strong sales

pipeline.

3. Collaboration with Sales and Marketing

• Work closely with the sales team to develop strategies and increase leadto-sale conversion rates.
• Collaborate with the marketing team to refine lead generation tactics and

target relevant client profiles.

4. Product Knowledge and Positioning

• Develop a strong understanding of Netcons products and services.
• Position Netcons offerings as solutions to prospective customers' needs.

5. Client Relationship Building

• Establish and nurture relationships with potential and existing customers.
• Serve as a point of contact to handle inquiries and resolve issues,

ensuring an excellent customer experience.

Key Result Areas (KRAs) and Key Performance Indicators (KPIs):

KRA 1: Lead Generation and Qualification

• KPI 1: Number of qualified leads generated monthly
• KPI 2: Conversion rate from lead to opportunity

KRA 2: Pipeline Management and CRM Accuracy

• KPI 1: Percentage of accurate CRM entries
• KPI 2: Consistency in pipeline updates (frequency and accuracy of data)

KRA 3: Sales Target Achievement

• KPI 1: Monthly/Quarterly revenue contribution
• KPI 2: Percentage of quota attainment

KRA 4: Customer Engagement and Relationship Building

• KPI 1: Number of customer interactions per week/month
• KPI 2: Customer satisfaction score or feedback from initial interactions

KRA 5: Collaboration with Marketing and Sales Teams

• KPI 1: Number of campaigns executed and the resultant lead volume
• KPI 2: Feedback from sales team on the quality of leads generated

KRA 6: Product Knowledge and Solution Selling

• KPI 1: Number of product training sessions completed per quarter
• KPI 2: Percentage of successful product presentations or demos leading to

customer interest.

Key Skills:

1. Sales and Persuasion Skills

• Ability to pitch products or services effectively.
• Strong closing techniques and objection-handling abilities.
• Familiarity with upselling and cross-selling strategies.

2. Communication Skills

• Excellent verbal and written communication. (with no MTI)
• Active listening to understand customer needs.
• Strong interpersonal skills for building relationships.

3. Technical Proficiency

• Proficient in CRM tools like Zoho.
• Comfortable using email marketing tools and sales analytics platforms.
• Knowledge of video conferencing and online presentation tools.

4. Product Knowledge

• Deep understanding of the company's products/services.
• Ability to communicate technical details in simple terms.

5. Customer Management

• Strong customer service orientation.
• Skill in managing follow-ups and nurturing leads.
• Capability to handle multiple accounts simultaneously.

Analytical and Problem-Solving Skills

6. Data-Driven Decision-Making

• Ability to analyze sales data and customer behaviour.
• Skill in using data insights to refine sales strategies.

7. Problem-Solving Ability

• Aptitude for addressing customer pain points.
• Creativity in tailoring solutions to client needs.

Time Management and Organization

8. Efficient Task Management

• Prioritizing tasks and managing multiple leads.
• Meeting deadlines and achieving sales targets.

9. Follow-Up Discipline

• Maintaining regular communication with prospects.
• Scheduling timely follow-ups to drive conversions.

Industry-Specific Knowledge

10.Market and Competitor Awareness

• Understanding of industry trends and competitor offerings.
• Ability to position the companys offerings effectively.

Soft Skills

11.Resilience and Adaptability

• Staying motivated in a fast-paced, target-driven environment.
• Flexibility to adapt to customer feedback and changing priorities.

12.Collaboration Skills

• Working closely with marketing, product, and other sales teams.
• Sharing insights and feedback to enhance team strategies.