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NetCom Learning
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Customer Success Representative
2-3 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Representative
NetCom Learning
posted 21hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- 3-5 years of experience in a similar customer service role, preferably in a training or education company
- Broad understanding of the IT technologies and the training industry
- Customer-oriented mindset, with a passion for delivering exceptional service and value
- Prior experience servicing customers from the US, with excellent cultural awareness and sensitivity
- Professionalism, integrity, and respect for external and internal customers
- Excellent project and time management skills, with the ability to prioritize and multitask effectively
- Impeccable English communication skills, both verbal and written, with the ability to communicate clearly and persuasively
- Strong business acumen, strategic insight, and interpersonal savvy to work with senior managers and executives
- Good computer skills, including Excel, Outlook, and Microsoft applications for reporting and documentation purposes
- Excellent organizational skills, with the ability to handle multiple requests and follow up on details
- Drive seamless training delivery, resulting in excellent NPS (Net Promoter Score) and customer retention
- Manage student logistics, including registration, attendance, payment, and certification
- Host virtual classrooms, using Zoom or other platforms, and ensure a smooth and engaging learning experience for the participants
- Drive customer satisfaction, by responding to customer queries and feedback, resolving customer issues, and providing proactive support and guidance
- Recover customer experience and drive process improvement, by identifying and plugging gaps, escalating issues when necessary, and suggesting solutions and best practices
- Report training performance, using various metrics and tools, and provide insights and recommendations for improvement.
- Competitive salary and comprehensive benefits package.
- Opportunities for continuous learning and professional development in a collaborative setting.
- Exposure to the latest project management techniques and industry trends.
- A chance to significantly influence the project management capabilities of diverse teams and organizations.
Employment Type: Full Time, Permanent
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