Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes
Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies
Support presale activities and translate business requirements into solution design
Build customer simulations in test labs to resolve/validate issues
Build and deliver customer collateral, documentation, and knowledge transfer
Drive customer technology transitions, influencing solution architectures and services
Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services strategies and goals
Play the role of an individual contributor
Decision Making / Impact
Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams
Ability to understand and communicate project scope and map it to customer business goals and objectives
Role and specific responsibilities
Associate with customers along with appropriate internal and external resources deployment/optimization of Cisco services and solutions
Takes ownership of task/project implementation for assigned engagements
Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team
Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues
Demonstrates software skills and tools to configure, deploy Cisco products and solutions
Gives in the development of digital intellectual capital (e
g
scripts, digital signatures)
Acts as a focal point for problem resolution for assigned customer engagements
Assures accurate and quick resolution of major customer problems across an appropriate range of technologies
Who You ll Work With
CX is a team of outstanding technical guides whose #1 focus is to deliver a premier customer experience
We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication
Our success is validated through extraordinary financial results, increasing customer happiness metrics, industry recognition, and employee satisfaction scores
Who You Are
Expertise
Requires BS/BE/BTech degree or equivalent with 6+ years of experience in a similar job role
Any Data Centre related certification (CCNP, CCIE, VCP, etc
) is helpful and you have a drive for continuous learning
Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP)
Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience
Has knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP
Has knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM
Experienced in design and/or deployment of Data Center solutions including traditional DC standalone Nexus design, VXLAN Fabric-based ACI Fabric solutions using ACI MultiPod / Multisite Fabric architectures
Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes)
Knowledge of Python, Ansible etc
Leadership / Autonomy
Receives limited supervision
Receives little instruction on routine work and new assignments
Provides guidance and mentoring to other engineers
Translates team goals into work assignments
Being a trusted advisor & mentor
Emphasis is on the facilitation of processes, solutions