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Managed Services Internship 24*7
NEC
posted 7hr ago
Job Description
- Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times
- Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets
- Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately in an ITIL environment
- Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.
- Proactively develop knowledge articles to improve the resolution process and increase customer satisfaction in line with continual service improvement strategies
- Meet or exceed all internal KPIs
- Maintain technical and product knowledge and expertise, through research and self-development to ensure support remains efficient, effective and relevant to the business needs of the customer
- Ability to effectively communicate and build relationships with customers
- Provide a high level of technical and operational support to customers, both external and internal
- Excellent and Effective verbal and written communication skills in English Language
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Employment Type: Full Time, Permanent
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People are getting interviews at NEC through
People are getting interviews through
(based on 44 NEC interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
35%
23%
14%
7%
7%
5%
9% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at NEC are saying
Rating based on 1 Intern
review
Anonymous · Software Development
Likes
good
Dislikes
very bad project with no learni g
Read 1 reviewIntern salary at NEC
reported by
4
employees
₹1
L/yr - ₹4
L/yr
44%
less
than the average Intern Salary in India
View more details
What NEC employees are saying about work life
based on 1.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
NEC Benefits
Submitted by Company
International Relocation Job Training Education Assistance Work From Home Team Outings
Submitted by Employees
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