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Managed Services Internship 24*7
NEC
posted 14d ago
Job Description
- Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times
- Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets
- Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately in an ITIL environment
- Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.
- Proactively develop knowledge articles to improve the resolution process and increase customer satisfaction in line with continual service improvement strategies
- Meet or exceed all internal KPIs
- Maintain technical and product knowledge and expertise, through research and self-development to ensure support remains efficient, effective and relevant to the business needs of the customer
- Ability to effectively communicate and build relationships with customers
- Provide a high level of technical and operational support to customers, both external and internal
- Excellent and Effective verbal and written communication skills in English Language
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Employment Type: Full Time, Permanent
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What people at NEC are saying
Intern salary at NEC
reported by
4
employees
₹1
L/yr - ₹4
L/yr
44%
less
than the average Intern Salary in India
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What NEC employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
NEC Benefits
Submitted by Company
International Relocation Job Training Education Assistance Work From Home Team Outings
Submitted by Employees
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NEC New Delhi Office Location
New Delhi, Delhi Office
A-31, 1st Floor, Lajpat nagar Part-II, New Delhi- 110024
New Delhi, Delhi
110024
110024
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