Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

NCR Corporation

Compare

3.4

based on 66 Reviews

Video summary

76 NCR Corporation Jobs

Software Support Engineer - Customer Care

Our NCR

3.4

based on 66 Reviews

0-3 years

Bangalore / Bengaluru

1 vacancy

Software Support Engineer - Customer Care

NCR Corporation

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Computer Networking Information Technology Recruitment CRM Operational Excellence

+ 2 more

Job Description

Job Description

The Senior Care Analyst is passionate in creating delighted clients, responsible for providing client centric, highly responsive, and high-quality technical support for Candescent software products. The Senior Care Analyst delivers effective technical client support to our growing client base, delivering solutions to both technical and non-technical end users. The role is generally assigned to work with specific customers to have a deep understanding of the customer s environment and functionality.

Essential Job Functions:

Takes ownership of technical issues for external clients, and work with the appropriate teams to enlighten clients and resolve issues ( e.g. works with our Development group to resolve more advanced NCR D3 product issues when necessary).

Resolves escalated client complaints without the need for team lead intervention.

Documents, troubleshooting and problem resolution steps.

Participates in providing documentation or training to clients as required .

Own client issues from report to resolution working closely with clients to proactively and efficiently resolve issues .

Escalates support cases and development issues to multiple departments.

Detects and reports trends to engineering and product teams.

Leverages knowledge and client support best practices across the entire organization.

Schedules, coordinates, and facilitates client working sessions to mutually gain a complete understanding of a defect or enhancement requirements.

Knowledge, Skills Abilities

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelors or higher degree; OR appropriate combination of education and experience.

3- 5 years relevant experience required .

Demonstrated experience in delighting clients and mentoring team members.

Proven excellent, clear and effective communication skills and the ability to handle multiple responsibilities at once.

Ability to work independently and among a small team.

Work experience with and a good understanding of third party client service or CRM systems such as Salesforce.com or others.

Ability to lead innovative initiatives with attention to detail and high degree of accuracy.

Work independently or as part of a team and follow through on assignments with minimal supervision.

Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

Software product or technical troubleshooting and root cause analysis experience.

Development, data base use, and/or query writing experience is preferred.

Strong understanding of information technology concepts : hardware , networking, internet, DNS, backup and recovery, user administration, compliance and security best practices.