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69 NCR Atleos Jobs

IT Support Engineer

1-4 years

Gurgaon / Gurugram

1 vacancy

IT Support Engineer

NCR Atleos

posted 5d ago

Job Role Insights

Flexible timing

Job Description

As an IT Support Professional, your role is to provide technical assistance and support to end-users within the organization. You will be responsible for resolving hardware, software, and network issues, ensuring that computer systems and technology resources are operating effectively.Responsibilities : Provide technical support : Respond to user inquiries, diagnose and resolve hardware, software, and network problems. This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals.Help desk support : Receive and respond to user help desk requests via phone, email, or ticketing system. Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service.Install and configure systems : Set up new computer systems, install operating systems, software applications, and hardware components. Ensure that systems are properly configured and optimized for performance.User training and guidance : Educate end-users on basic computer operations, software usage, and best practices. Provide guidance and assistance in utilizing IT resources effectively and securely.Network troubleshooting : Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity. Collaborate with network administrators and service providers to resolve complex network problems.Data backup and recovery : Perform regular data backups, ensuring the integrity and availability of critical information. Assist users in data recovery and restoration in case of system failures or data loss incidents.IT documentation : Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles. Contribute to the development and maintenance of IT policies, procedures, and user manuals.System upgrades and maintenance : Assist in the deployment of software updates, patches, and system upgrades. Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities.Security and antivirus management : Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats. Update antivirus software and ensure systems are protected against known vulnerabilities.Collaborate with IT team : Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives.

Employment Type: Full Time, Permanent

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What people at NCR Atleos are saying

Information Technology Support Engineer salary at NCR Atleos

reported by 1 employee with 2 years exp.
₹5.4 L/yr - ₹6.9 L/yr
69% more than the average Information Technology Support Engineer Salary in India
View more details

What NCR Atleos employees are saying about work life

based on 15 employees
60%
67%
67%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NCR Atleos Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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