Executive - OTC

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description - Operations Support Lead

Summary:

Responsibility of a Operations Support Executive includes supporting various operation teams by driving vendor for delivery as per SLA. reviewing and implementing improvement responsible to drive various parties as per SLA.

Duties / Responsibility

• Keeping check and control on SLA optimizing it by Planning and operational efficiency to meet organizational goals.
• Managing customer expectations and escalations.
• Fair knowledge of Helpdesk operation, Cash in transit, Insurance process
• Must be of aware of regulatory guidelines by authorities
• Capabilities to adopt frequent changes in scope and delivery as per business customer requirement
• Should be able to communicate with customer internal stake holder.

Citifications Skills

• Must have Bachelor s / Master s degree
• Must possess exceptional communications skills as he deals with people from the top management, clients, customers, and staff. He/she must be analytical, professional and organized.
• Should know how to work independently and as part of a team.
• They must have excellent mathematical skills.

Expected to work in different time zones ability to identify opportunity and risk to communicate with top management and clients.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.