Review daily noon reports from customer vessels and act as an additional layer of validation for ship data
Oversee intern training, ensuring adequate understanding of data validation processes and successful implementation of customer-specific data quality improvement measures
Liaise with senior team members regarding reporting discrepancies and ensure accurate and high-quality data
Identify key focus areas for each vessel (data quality and high-level performance measures) and help build improvement plans, with inputs and feedback from relevant stakeholders
Monitor monthly engine performance reports and provide detailed evaluations, highlighting areas that require improvement
Provide support to senior team members to identify, plan and implement performance improvement projects across customer vessels/fleets
Participate in internal weekly and monthly performance meetings, with an expectation to identify reporting and performance gaps, including suggestions for how to improve further
Liaise with product development and software engineering teams to suggest product enhancements or identify bugs that impact the customer Experience Support ad hoc internal/external analytical projects, to be defined by team leads
Minimum Qualifications:
Marine Engineer who has cleared MEO Class IV Exam and with a minimum sailing experience of 6 months as 4th Engineer
1-year shore-based experience in Marine Industry, preferably in a performance-oriented role
Experience with spreadsheets, databases, and presentation software, including strong working knowledge of MS Office
Experience with onboard reporting and performance systems
Well versed with the best on board reporting practices
Personal Qualities:
Dedicated adherence to SLAs and deadlines
Strong communication skills, well-organized and excruciating attention to detail are a must
Flexibility to work with a team outside of standard office hours is required
Ability to work well individually as well as being part of a team
We can offer
A chance to join an engaging team of brilliant people with in-depth expertise and industry Experience An opportunity to make an impact on the decarbonization of the shipping industry competitive benefits