SuccessFactors Consultant

** SF Expert **

Responsibilities

• Data analysis

• Perform quality assurance

• Help design, document and maintain system processes

• Report on common sources of technical issues or questions and make recommendations to the HR team

• Communicate key insights and findings to the HR team

• Stay vigilant for ways to improve monitoring, discover issues and deliver better value to the company

• Assist with data collection and analysis for selected projects and workstreams

• Test business processes and recommend improvements

• Convert application enhancement features into smaller user stories • Identify automation opportunities

• Create reports, dashboards and visualizations to help others understand business performance • Complete implementation of enhancements/integrations in application

• Provide trainings and demos of products, processes or integrations

• Partner closely with the HR department for system functionality and maintenance

• Becoming employee-facing when deemed necessary

• Utilize formal ticketing system to complete work and providing required updates to properly service and follow-up with employees

• Adhere to service level agreements for ticketing system

• Attend ongoing trainings as assigned by department management

• Data management to include: discovery, analysis, audit, validation, entry, correction

• Other duties as assigned

Requirements

• Previous experience in HR, Data Analysis or Quality Assurance

• A degree or certificate in Human Resources and/or SuccessFactors

• Proven experience in eliciting requirements and testing

• Experience in analyzing data to draw business-relevant conclusions

• Basic knowledge in generating process documentation

• Strong written and verbal communication skills

• Great analytical, critical thinking and problem-solving abilities

• Superior presentation and organizational skills

• Adaptable and capable of working in fast-paced environments

• 3 years experience with Success Factors

• Ability to work independently with excellent time management skills

• Customer service oriented

• Detail oriented with ability to multitask

• Working knowledge of basic office technology