Executive - Telesales (1-3 yrs)

Position Summary:

We are seeking a dynamic and motivated Community Operation Specialist to join our team. In this role, you will connect with potential riders, provide them with detailed product information, address their concerns, and ensure a seamless experience. Your efforts will play a crucial role in building trust and maintaining a high level of engagement with riders.

Key Responsibilities:

1. Outbound Calling:

- Make proactive outbound calls to potential riders to introduce and explain our product offerings.

- Effectively communicate the benefits and features of the product to encourage rider sign-ups.

2. Customer Support:

- Respond promptly to rider inquiries and resolve issues efficiently to ensure satisfaction.

- Maintain a positive and professional attitude when addressing rider concerns.

3. Lead Management and Follow-Up:

- Follow up on leads to nurture relationships and convert potential riders into active users.

- Build and sustain strong relationships to maintain engagement and loyalty.

4. Target Achievement:

- Meet and exceed daily, weekly, and monthly call and sales targets.

- Consistently strive to improve performance metrics and contribute to team goals.

Qualifications and Skills:

- Proven experience in customer service, telecalling, or sales.

- Strong communication and interpersonal skills.

- Ability to handle inquiries and resolve issues with empathy and efficiency.

- Goal-oriented mindset with the ability to work under pressure.

- A proactive and self-motivated approach to work.

- Language Preference - Hindi + Any South Indian Language