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NatWest Services

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66 NatWest Services Jobs

Customer Service & Operations Analyst

National Westminster Bank (NatWest)

3-7 years

Chennai, Gurgaon / Gurugram

1 vacancy

NatWest Services

posted 13d ago

Job Role Insights

Key skills for the job

Software Configuration Management Customer Service Excel Investigations Customer Service Operations Interpersonal Skills

Job Description

Join us as a Customer Service & Operations Analyst

We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Were offering this role at senior analyst level

What youll do

As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Day-to-day, you ll be:

Authorising and investigating transactions
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills youll need

In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You ll also demonstrate:

An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers
Experience of managing stakeholder relationships

Employment Type: Full Time, Permanent

Read full job description

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