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NatWest Services

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62 NatWest Services Jobs

Customer Service & Operations Analyst

National Westminster Bank (NatWest)

1-2 years

Chennai

1 vacancy

NatWest Services

posted 14d ago

Job Role Insights

Key skills for the job

BPO Customer Service Excel Hospital Administration Operations MS Office

+ 3 more

Job Description

Join us as a Customer Service & Operations Analyst

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You ll be actively participating in initiatives to improve customer service, processes and procedures
You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What youll do

In this key role, you ll be providing crucial support to customers and colleagues in our contact centres. You ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You ll also be:

Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences

The skills youll need

To be successful in this role, you ll need to have excellent planning and organisational skills, along with good attention to detail. You ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You ll also need:

Min 1 to Max 1.5 years of hands-on experience in international chat or international BPO
Graduates or postgraduates from 2022, 2023 or 2024 batch will be preferred
Flexibility to work in a 24*7 environment, including night shifts and on Indian festivals or holidays with weekly time off on rotational basis
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word