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114 NatWest Services Jobs
Fraud Prevention, VP
11-16 years
Chennai, Gurgaon / Gurugram
1 vacancy
Fraud Prevention, VP
NatWest Services
posted 2d ago
Job Role Insights
Key skills for the job
Job Description
Join us as a Customer Service Operations Function Leader
- If you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholders
- Joining us in Fraud Prevention, you ll lead your function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes
- Through great leadership, youll drive improvements in productivity, efficiency and service performance by leading, coaching, inspiring and developing the skills of your people
- Were offering this role at vice president level.
It s critical that we protect our customers and communities against fraud, and you ll play a key role in making sure we achieve this. As a Customer Service Operations Function Leader, you ll be leading a multi-skilled Fraud Prevention function with the ability to constantly flex to emerging trends and prevent customer losses within an agreed fraud loss budget.
With strong people and resource management, you ll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors so your function can successfully support our customers.
You ll also be:
- Delivering coaching on using red flag indicators and leveraging data from a range of systems to help detect fraudsters and protect our customers from financial crime
- Managing risk, developing and delivering continuous improvement and driving the strategic direction of the function
- Helping to define performance indicators, and measure and report critical MI to enable the right decision making
- Overseeing KPIs and taking actions to make sure that the function maintains healthy matrices
- Maintaining effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes
We re looking for someone with a background in fraud prevention or financial crime, with an understanding of the industry and its customers as well as the Contingent Reimbursement Model and Disputes schemes.
You ll also need:
- Candidate with at least 5 years of experience in suspense account reconciliations and a minimum of 10 years of overall team leadership experience
- People management experience and a background in leading diverse operational teams
- A thorough understanding of products, processes and relevant banking systems
- An understanding of people processes and policies
- A background of working with risk, compliance and legal issues
- Supply chain management experience in a leadership role
Employment Type: Full Time, Permanent
Read full job description What people at NatWest Services are saying
Vice President salary at NatWest Services
reported by
1
employee
with 16
years exp.
₹25.2
L/yr - ₹32.2
L/yr
40%
less
than the average Vice President Salary in India
View more details
NatWest Services Benefits
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Chennai, Gurgaon / Gurugram, Bangalore / Bengaluru
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