Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

NatWest Services

Compare

4.0

based on 3 Reviews

125 NatWest Services Jobs

Customer Service & Operations Analyst

National Westminster Bank (NatWest)

4.0

based on 3 Reviews

3-7 years

Chennai, Gurgaon / Gurugram, Bangalore / Bengaluru

1 vacancy

Customer Service & Operations Analyst

NatWest Services

posted 7d ago

Job Role Insights

Key skills for the job

Manual Testing Software Configuration Management Customer Service Excel Operations MS Office

+ 3 more

Job Description

Join us as a Customer Service & Operations Analyst

If you re looking out to start your career in the corporate world, then this could be just the opportunity you re looking for
We re looking for graduates from 2020 or earlier batches to join us to make a positive impact to our customers and colleagues
We ll support your learning journey and provide relevant trainings to ensure you actively participate in initiatives to improve customer service, processes and procedures to deliver successful customer and business outcomes
We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room - and if you value this too, there s a place for you with us

What youll do

In this key role, you ll be providing crucial support to customers and colleagues in our contact centres. You ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You ll also be:

Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences

The skills youll need

This is an opportunity for graduates of any stream, from 2020 or earlier batches. You should have no prior work experience and should be below the retirement age of 60. To be successful in this role, you ll need to have excellent planning and organisational skills, along with good attention to detail. You ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You ll also need:

Experience of analysing and using performance data
Comfortable working in uk shifts
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word

Employment Type: Full Time, Permanent

Read full job description

What people at NatWest Services are saying

Compare NatWest Services with

TCS

3.7

Compare

Accenture

3.8

Compare

Wipro

3.7

Compare

Cognizant

3.7

Compare

Capgemini

3.7

Compare

HDFC Bank

3.9

Compare

Infosys

3.6

Compare

ICICI Bank

4.0

Compare

HCLTech

3.5

Compare

Tech Mahindra

3.5

Compare

Genpact

3.8

Compare

Teleperformance

3.9

Compare

Concentrix Corporation

3.8

Compare

Axis Bank

3.8

Compare

Amazon

4.1

Compare

Jio

3.9

Compare

iEnergizer

4.6

Compare

Reliance Retail

3.9

Compare

IBM

4.0

Compare

LTIMindtree

3.8

Compare