Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

NatWest Services

Compare

4.0

based on 1 Review

106 NatWest Services Jobs

Customer Service & Operations Credit Analyst

National Westminster Bank (NatWest)

4.0

based on 1 Review

3-7 years

Chennai, Bangalore / Bengaluru

1 vacancy

Customer Service & Operations Credit Analyst

NatWest Services

posted 5d ago

Job Role Insights

Key skills for the job

Software Configuration Management Customer Service Investigations Credit Operations Customer Service Operations Service Level Management

Job Description

Join us as a Customer Service & Operations Credit Analyst

We ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
Specialising in Credit Operations, you ll respond to queries from customers and stakeholders promptly within agreed timelines
This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
Were offering this role at senior analyst level

What youll do

As a Customer Service & Operations Credit Analyst, you ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In addition, you ll:

Review documentation including loan applications, disclosures, and credit evaluations
Authorise and investigate all credit operations transactions
Collect and analyse the required information from the customers and businesses
Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills youll need

To succeed in this role, you ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You ll also have the ability to adapt to fast-paced environments and you ll have effective organisation skills to deliver to deadlines.

You ll also need: