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116 NatWest Services Jobs
Customer Service & Operations Senior Analyst
4-8 years
Chennai
1 vacancy
Customer Service & Operations Senior Analyst
NatWest Services
posted 7hr ago
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Job Description
Join us as a Customer Service & Operations Senior Analyst
- We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- Joining our Financial Crime Hub, you ll liaise with customers and businesses to accurately collect information in order to solve their queries
- You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- This role is available at senior analyst level, and youll need to have a flexible working approach to cover night shifts
As a Customer Service & Operations Senior Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Day-to-day, you ll be:
- Authorising and investigating transactions
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.
You ll also demonstrate:
- At least one year of relevant experience
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
Employment Type: Full Time, Permanent
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