AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
108 NatWest Services Jobs
Customer Service & Operations Analyst
3-7 years
Chennai
1 vacancy
Customer Service & Operations Analyst
NatWest Services
posted 17hr ago
Job Role Insights
Job Description
Join us as a Customer Service & Operations Analyst
- We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- Were offering this role at senior analyst level
As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Day-to-day, you ll be:
- Authorising and investigating transactions
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.
You ll also demonstrate:
- At least five years of experiences in a sanction and payments
- AML certification will be an added advantage
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
Employment Type: Full Time, Permanent
Read full job description What people at NatWest Services are saying
NatWest Services Benefits
View more benefits
Compare NatWest Services with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Infrastructure Engineer, AVP
9-14 Yrs
Gurgaon / Gurugram, Bangalore / Bengaluru
Share an Interview