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NatWest Services

Compare

4.0

based on 1 Review

108 NatWest Services Jobs

Customer Service & Operations Analyst (6 months)

National Westminster Bank (NatWest)

4.0

based on 1 Review

2-6 years

Gurgaon / Gurugram

1 vacancy

Customer Service & Operations Analyst (6 months)

NatWest Services

posted 17hr ago

Job Role Insights

Key skills for the job

Customer Service Anti Money Laundering Investigations Training Financial Services CCTV Monitoring

+ 3 more

Job Description

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

Working with a supportive and collaborative team, you ll be helping us with anti-money laundering (AML) activities
You ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
This role offers great career development opportunities with relevant training programmes and exposure for you and your work
Were offering this role for a period of six months

What youll do

Joining a specialist AML team, you ll be working together to deliver the most successful outcomes for the business and our customers. You ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you ll be:

Accurately investigating your queries, raising with relevant parties, and escalating where needed
Making sure processing is performed accurately and within an agreed turn-around time
Monitoring and participating in initiatives that help improve our customer service, processes and procedures
Reviewing processing errors and customer complaints to help identify trends and training needs

The skills youll need

You ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We ll also be looking for you to demonstrate: