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NatWest Services

Compare

4.0

based on 1 Review

106 NatWest Services Jobs

Customer Service & Operations Credit Delivery Team Manager

National Westminster Bank (NatWest)

4.0

based on 1 Review

5-10 years

Gurgaon / Gurugram

1 vacancy

Customer Service & Operations Credit Delivery Team Manager

NatWest Services

posted 5d ago

Job Role Insights

Key skills for the job

Software Configuration Management Quality Assurance Architecture Operations Credit Operations Subject Matter Expertise

+ 3 more

Job Description

Join us as a Customer Service & Operations Credit Delivery Team Manager

This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities
You ll analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions
You ll enjoy considerable stakeholder interaction, managing complex relationships internally and externally, and ensuring delivery is in line with the operational requirements and aligned to customer and business needs
Were offering this role at associate level

What youll do

We ll look to you to provide expertise in regulatory, system, process, product, or customer proposition impacts on various operations. You ll analyse how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.

In addition, you ll:

Review credit documentation including loan applications, disclosures, and credit evaluations
Support technology partners to drive system improvements and the resolution of defects and incidents
Assist with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met
Provide knowledge to the team to enable the design of architecture, business processes, tech, and data solutions
Act as an internal consultant to enable and inform effective standards, processes, and controls

The skills youll need

To succeed in this role, you ll need credit operations experience in a leadership role, and knowledge of best-in-class practices and processes as well as emerging credit ops thinking.

You ll also need: