Senior Associate/Lead - Business Operations

Job Description and Duties
Business Operations, NIPL

Role Contour: Lead and drive technical and business operations of international alliances activities on a day-to-day basis to secure revenue for NIPL from such alliances

Job Responsibilities:
• Experience in payments operations and building and scaling an operations function. Manage the entire operations function for NIPL Business in area of Acceptance RuPay & UPI, Remittance on UPI and UPI Licensing.
• Serve as the Operations Subject Matter Expert, offering guidance on Operational Systems & policies for all new projects, to ensure operational change impacting Payment Ops including Foreign Exchange and Treasury Ops is delivered efficiently.
• Understand and own stakeholder communication per project, articulate operational principles / standards to be met.
• Drive completion of operational artefacts, such as Standard Operating Procedures (SOPs), Treasury, Settlement & Recon, Operational flows and templates for projects which can be repurposed.
• Adhere to Compliance and Regulatory requirements for all new projects are met including timely reporting to regulatory and other stakeholders.
• Responsible for day-to-day payment operations processing including reports, timely reconciliation, and settlement between partners. Support Business Partnership team and manage inquiries related to reconciliation, settlement, and transactions; and escalate should no response from relevant partners within internal agreed timeline.
• Involve in project related initiatives pertaining to Payment Operations and partner onboarding related initiatives to drive innovation and constantly improve the user experience.
• Work with relevant internal stakeholders and external partners to troubleshoot and resolve issues in a systematic and timely manner pertaining to payment related issues.
• Act as SME for payments products including understanding of payment rails (UPI, Cards, NACH etc.).
• Responsible for operations function for NIPL Business in area of Acceptance RuPay & UPI, Remittance on UPI andvUPI Licensing. Monitor payment transactions, analyze Technical/Business Declines (TD/BD) and solve settlement related queries/issues.
• Own and drive collaboration between NIPL functions and NPCI IT for new customer onboarding as well as managing business for existing customers.
• Ensure uptime of technical services and schemes in all operating geographies in collaboration with network partners.
• Lead business analytics to generate accurate consumer and product insights; identify gaps in operations; develop and implement corrective action plan.
• Enable new product ideation, growth opportunities and existing product enhancement for existing tie ups.
• Establish frameworks to ensure timely reporting to stakeholders and the required regulatory bodies across all operating geographies.
• Drive product integration and implementation in close coordination with product and business team.
• Actively coordinate with Internal and External Auditors to provide visibility and achieve due diligence in required areas.
• Driving process improvements, automation of processes and automated generation of various MIS & reports.

Skills & Qualifications:
• relevant experience in any of the following domains - Banking / Cards / Bill Payments / Payment Gateway / Aggregator Operations.
• Engineering or equivalent graduate with MBA from a reputed college.
• Good knowledge of Payments domain, Payments Technology, Products, Operations, Risk & Other related functions.
• Experience in Payments Operations including Foreign Remittance, Treasury, Forex Rate, Limits, NOSTRO/VOSTRO Settlement & Reconciliation systems.
• Strong analytical, creative thinking and problem-solving skills with the ability to translate date into actionable.
• Can quickly grasp complex issues. Detail oriented - analytical/investigative mind-set.
• Highly self-motivated with a can do attitude. Not afraid to question the status quo.
• Knowledge in building presentation decks, word proposals and excel.
• Top notch verbal & written communication skills to build strong relations and collaboration with influencing skills.