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I applied via LinkedIn and was interviewed in Jan 2024.
They gave a Question Paper with the Approximately 50 in the timeframe of Hour Basically They asked in Basic grammar and Aptitude level were moderate When comes Network Concepts mcq Some what is easy some were not known or remembered exactly Finally i lost in 1st round itself
GoodL1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
European client - WFO/WF client location Pune
24/7 weekly shift roaster/International call handling experience,5 days working.
Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
Ping command
Difference between service request & incidents.
Aware about the SLA/Metrics handled.
Situational Questions (looking at presence of mind)
I applied via Naukri.com and was interviewed in Dec 2020.
based on 2 reviews
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Senior Associate
409
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| ₹6 L/yr - ₹21 L/yr |
Graduate Engineer Trainee (Get)
159
salaries
| ₹5 L/yr - ₹7.7 L/yr |
Deputy Manager
138
salaries
| ₹5.4 L/yr - ₹16 L/yr |
Lead
76
salaries
| ₹11.5 L/yr - ₹31 L/yr |
Associate
72
salaries
| ₹3 L/yr - ₹10 L/yr |
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