Quality Assurance Analyst - Banking Operations

Purpose -

To provide support to the Unit in the delivery of the Units activities, with the overall objective of support and control of risk within the Unit/Group . To support the Unit by attending to a range of administrative activities in order to ensure that Managers/Team Leaders are facilitated in the provision of an efficient and high quality service to internal and external customer

Role & responsibilities

• To provide specialist branch support services.
• To drafts routine document &/or reports
• To Create electronic presentations
• To design and produce spreadsheets
• TO writes simple documents
• To Analyse & process information and records

Preferred candidate profile

• 3 to 6 years of experience in Banking process
• Solid experience of voice banking process
• Ability to work with fast paced high volume department.
• Must be well organised and ability to prioritise tasks and meet non-negotiable timelines.
• High level of attention to detail.
• Excellent oral and written communication skills with the ability to effectively communicate to a number of internal and external stakeholders.
• Ability to grasp complex ideas/process changes
• Ability to work well with others in a team environment
• Excellent communication skills
• Proficient in MS Office suite