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Engaged Employer

Wipro

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3.7

based on 53.2k Reviews

Video summary

2551 Wipro Jobs

Quality Assurance Analyst - L2

Wipro Limited

3.7

based on 53.2k Reviews

3-7 years

₹ 4.6 - 6L/yr (AmbitionBox estimate)

Chennai

1 vacancy

Quality Assurance Analyst - L2

Wipro

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Quality Assurance Quality Audit Root Cause Analysis Process Quality

Job Description

About The Role :

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Do

Conduct process quality audits as per plan

Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines

For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week

Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required

Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)

Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Deliver

No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets
Compliance % as per audit reports ?? zero misses2.Process ComplianceCase targets ?? 2 hours/ week logged to be updated with the process

Employment Type: Full Time, Permanent

Read full job description

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What people at Wipro are saying

3.7

Rating based on 21 Quality Assurance Analyst reviews

Anonymous · Other in Hyderabad / Secunderabad

Likes

Wipro campus Gopanpally

Job security - Good

+2 more

Dislikes

Worst account is UBER process. The policies are Stupid and meaningless. The work culture is worst. Leadership is so so worst and terrible people. The reason I left the organisation. Overall I’d never recommend anyone to join that account/process