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Narayana Health
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Executive
Narayana Health
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Facilitate the care team in coordinating care for visits and for future healthcare needs and ensure that proper care has been provided to each patient as per plan.
- Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.
- Provide an effective communication link between patient and medical staffincluding relaying messages from providersgathering information from patients for providersetc.
- Support in medication refill process. Ensure that information goes when and where it is needed.
- Coordination with clinical and non clinical support services (Laboratory OTAdmissionBillingFBHouse KeepingPharmacyand Maintenance) to facilitate the IP Care.
- Ensure that all patients are tracked and data entered into systems for follow-up and reporting.
- Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
- Work with the medical staff to developimplement and carry out improvement programs
- Ensure that disease and other registry data entry is up to date and use registry reports to organize plan of care
- Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.
- Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.
- Facilitate the admission and discharge process as per policy.
- Act proactively in quality improvement program.
- Perform other duties as assigned by relevant authorities
- Proficiency in verbal communication in English and understanding of basic written English.
- Demonstrated ability to work effectively in a team environment.
- Demonstrated problem solving skills in a complex environment.
- Demonstrated effective interpersonal relationship and customer service skills.
- Good organizational and time management skills
- Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
- Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
- Basic level of skill with Microsoft WordExcel and ability to use other computer programs and applications in ways that facilitate panel management.
- Accountability: For the relevant processes
- Customer-Focus :Listen to the voice of the customer and strive to delight them by exceeding their expectations
- Teamwork :If someone needs helphelp them
- Initiative: Be innovativeapply fresh ideasand continuously improve how you do your work
- Confidentiality: Maintain strict confidentiality and respect the privacy of others
- Ethical: Demonstrate integrityhonestyand stewardship in all encounters at work
- Respect: Demonstrate consideration and appreciation for co-workers and patients
- Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others
Employment Type: Full Time, Permanent
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What people at Narayana Health are saying
Rating based on 31 Executive
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
My department and entire whole NH team very co operative. NH is a learning institute for freshers and beginners.
- Salary - Good
There is nothing like that
Executive salary at Narayana Health
What Narayana Health employees are saying about work life
Narayana Health Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Cafeteria 
Education Assistance 
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