CONTACT CENTER EXECUTIVE

Job Title: Contact Center Executive

Location: Narayan Seva Sansthan, Sector 5, Udaipur, Rajasthan

Work Timings: 9:00 AM to 6:00 PM

About Us:

Narayan Seva Sansthan is a renowned non-profit organization dedicated to serving humanity through healthcare, education, and social upliftment initiatives. Join us in making a difference by delivering exceptional support to those in need.

Key Responsibilities:

• Handle inbound and outbound calls to address inquiries and provide information about our programs and services.
• Assist beneficiaries, donors, and stakeholders with accurate and timely responses.
• Document and maintain detailed records of interactions in the system.
• Resolve concerns or queries effectively while maintaining a compassionate and professional tone.
• Coordinate with internal teams for issue resolution and escalation when necessary.
• Achieve set performance targets while upholding the organizations values and mission.

Requirements:

• Excellent verbal communication skills in Hindi and English (knowledge of additional regional languages is a plus).
• Prior experience in customer service or a contact center role is preferred but not mandatory.
• Proficient in using computer systems and basic office tools.
• Strong interpersonal and problem-solving skills.
• Ability to work efficiently in a team-oriented environment.

What We Offer:

• A chance to contribute to meaningful and impactful work.
• Supportive and inclusive workplace culture.
• Opportunities for personal and professional growth within the organization.

Become a part of our mission to serve humanity with dedication and compassion!